Privacy Policy

Last updated November 2023.

We understand how important your privacy is and we are committed to respecting it. This policy is designed to give you clear information about what Personal Data we collect and how we use it.

  1. Definitions

To help make this Privacy policy a little easier to read, we have defined certain words and phrases. Those definitions are as follows:

GDPR the General Data Protection Regulation EU 2016/679.

Personal Data the data/information we hold about any data subject – as defined further by GDPR.

Site www.LPharmoverseas.co.uk

  1. How do we collect information from you?

When you visit the Site, we store Personal Data about your visit using cookies. We will collect data about you and the orders you make to make sure that the service we offer you is always suitable.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Through the use of cookies, we collect certain Personal Data, including: IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet. For further information about cookies visit: www.aboutcookies.org and / or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

LPharm Overseas Ltd (‘we’ / ‘us’) obtains information about you when you use our website, for example, when you contact us about products and services, or when you place an order with us.

  1. What Personal Information do we collect?

Personal information we collect may include the following:

  • General identification and contact information such as: your name; address; email; IP address; telephone details; date and place of birth; your location.
  • Documents and details to verify your identity: ex D documents.
  • Your professional details you may send to us: For example, details relating to your qualifications, training certificates, insurance cover, affiliations to associations.
  1. How we use Personal Information?

We use personal information for some or all of the following:

  • Communicate with you to conduct our business;
  • Send you important information regarding changes to our policies, other terms and conditions;
  • Carry out market research and analysis, including satisfaction surveys;
  • Provide marketing information to you in accordance with preferences you can express to us;
  • Allow you to participate in contests, prize draws and similar promotions;
  • Facilitate social media sharing functionality;
  • Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management;
  • Resolve complaints, and handle requests for data access or correction;
  • Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process and respond to requests from public and governmental authorities.
  • Establish and defend legal rights; protect our operations, our rights, privacy, safety or property and pursue available remedies or limit our damages.
  1. Who do we share your personal information with?

Personal Data you submit to us may be passed to the third-party service providers we use to help us to fulfil your order. This could be delivery services, payment gateways and other service providers.

  1. How Long do we keep your Personal information for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

  1. Rights that you have

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

  1. Contacting us and updating your Personal Data

 If you wish to update, correct or change your Personal Data, how we use it or to make a complaint about what we are doing, you can do so by emailing us at info@LPharmovreseas.co.uk

If you make a complaint about how we use your Personal Data and we do not resolve it to your satisfaction, you can contact the Information Commissioner’s Office via their website (www.ico.org.uk).

We will occasionally update this Privacy Policy. We encourage you to review this Privacy Notice from time to time, so that you can see any changes and remind yourself as to how we use your Personal Data.